Care at Home Midlands is a family business, so we look after our care team like they’re part of it – then together, we can look after our clients in the same way.
We do this by constantly looking for opportunities to develop, educate and have fun with our team, so they can enjoy and feel proud of their work. In this way, care work can enrich their lives, those of their families, and have a positive impact in the community where we all live and work.
We constantly invite feedback from our whole team so we can understand what they enjoy about their work, and more importantly, what they would like to see changed or improved. We know that only by constantly improving our processes, services, pay and conditions can we continue to attract and retain the best carers and deliver the outstanding quality of care that we insist upon.
Our Help at Home team at Care at Home Midlands is dedicated to providing compassionate and professional support, ensuring our service users receive personalised care to maintain their independence and well-being at home.
Jessica (Jess) Hodson is the Managing Director and Registered Manager of Care at Home (Midlands) Limited, a provider of domiciliary care, complex care, and supported living services. Alongside Matt, she co-founded the organisation in 2012 following their successful experience in establishing a domiciliary care service within the sector. With a strong background in both care and recruitment, Jess has played a key role in shaping the business into a trusted provider across the region.
Jess specialises in domiciliary care, complex care, and supported living, alongside overseeing the financial and compliance aspects of the organisation. She is responsible for the financial management of the business while ensuring all services operate in line with regulatory requirements, maintaining the highest standards of care and governance.
Her commitment to delivering tailored, person-centred services has enabled the organisation to become a well-established provider for Local Authorities, the NHS, and private clients across Leicestershire. In 2019, Jess supported the expansion of the business through the acquisition of Absolute Care, further strengthening service provision across Loughborough and surrounding areas.
Jess is passionate about delivering high-quality, compliant services and ensuring the organisation continues to grow in a sustainable and responsible way. Her attention to detail and dedication to both clients and staff make her a key driving force behind the success of the business.
Outside of work, Jess is happily married and enjoys spending time with her three children and their dog.
Matthew (Matt) Smith is the Managing Director, Registered Manager and Nominated Individual at Care at Home (Midlands) Limited, a provider of domiciliary care, complex care, and supported living services. Alongside Jessica, he co-founded the organisation in 2012, identifying a clear gap in the market for high-quality, person-centred care delivered within people’s own homes.
With a strong background in recruitment across Local Authorities, the NHS, and corporate sectors, Matt brought a unique and commercially driven approach to the care industry. He specialises in domiciliary care, complex care, and supported living, and has been instrumental in developing services that are both responsive and sustainable, delivering consistently positive outcomes for the people supported.
Under Matt’s leadership, the organisation has grown steadily, including the successful acquisition of Absolute Care in 2019, expanding service provision across Loughborough and surrounding areas. His leadership style is focused on building strong, reliable teams, maintaining high standards, and ensuring the business continues to evolve while staying true to its core values.
Matt is passionate about creating a service that not only meets regulatory expectations but exceeds them, with a clear focus on quality, innovation, and person-centred care. He takes pride in developing a culture where both clients and staff feel valued, supported, and empowered.
Outside of work, Matt is a devoted husband and father to his daughter and son, and enjoys spending time with his family and their dog. He also enjoys travelling the country in his caravan whenever he gets the opportunity.
Debbie Weightman is an experienced professional with over 25 years in the health and social care sector. Beginning her career in frontline care, she progressed through to management before specialising in training and development, driven by her passion for empowering colleagues to deliver exceptional care.
Debbie is qualified to deliver Oliver McGowan Tier 1 and Tier 2 training, as well as a wide range of complex care and mandatory training. She also works closely with a variety of external training providers, sourcing and coordinating specialist training to ensure staff receive the highest quality learning opportunities. Well known and respected by many professionals across the sector, Debbie brings a wealth of knowledge and strong professional relationships to her role.
Renowned for her friendly yet professional and hands-on approach, Debbie ensures that all training sessions are not only informative but also engaging and enjoyable. She is committed to creating a positive learning environment, tailoring sessions to suit different settings and skill levels, and encouraging active participation throughout.
Her primary objective is to deliver high-quality, accessible training that equips staff with the skills and confidence needed to provide safe, effective, and person-centred care.
Melissa (Mel) Nott joined Care at Home in 2023, bringing with her a strong background in healthcare and nursing training. Since joining the team, Mel has become a 360-degree integral part of the business, playing a key role across multiple areas including recruitment, staff support, and care quality.
In her role as People and Care Quality Lead, Mel oversees recruitment while also ensuring that both staff welfare and compliance are maintained to the highest standards. She works closely with Debbie to support the delivery and development of training, helping to ensure that staff are equipped with the knowledge and skills required to provide safe, effective, and person-centred care.
Mel is passionate about ensuring individuals receive tailored support that meets their specific needs, while also creating a positive and supportive environment for staff. Her proactive and hands-on approach makes her a vital member of the team.
Outside of work, Mel is married and enjoys spending time with her two amazing children.
Lucy Wilson joined Care at Home in 2022 and leads on recruitment and business development, bringing with her a wealth of experience in healthcare recruitment since 2011. Her career began in the care sector in Stratford-upon-Avon before moving to Leicestershire to work with a prominent nursing agency. Lucy also holds a background in Business and HR Management, having studied at Sheffield Hallam University.
Lucy plays a key role in ensuring that all staff and service user compliance is maintained to the highest standard. She is passionate about supporting the workforce, ensuring staff feel valued, well looked after, and fully supported in their roles. Lucy also oversees the compliance and wellbeing of our sponsored workforce, ensuring they are supported appropriately and in line with all regulatory requirements.
A highly motivated and people-focused individual, Lucy thrives on building strong relationships and takes a hands-on approach to her work. She is driven by achieving positive outcomes for both the business and the people within it.
Outside of work, Lucy enjoys spending time with her family and is a proud and devoted mother to her two daughters
Georgie Scrivens is the Registered Manager at Care at Home and plays a vital role in the day-to-day running and continued success of the service. Since joining the team in 2021, Georgie has demonstrated strong leadership and a commitment to maintaining the highest standards of care.
Georgie has built excellent relationships with service users and their families and is known for her in-depth knowledge of each individual’s needs, preferences, and care requirements. She specialises in homecare, complex care packages, and supported living, ensuring that all services are delivered safely, effectively, and in a truly person-centred way.
Having worked in the care sector since leaving school, across hospital, community, and apprenticeship settings, Georgie brings a wealth of experience and a well-rounded understanding of care delivery. She finds her role incredibly rewarding and is passionate about making a positive difference to the lives of those we support.
Outside of work, Georgie enjoys spending time with her family, which includes her two children, her partner, and their two dogs, who are a big part of her life.
Georgia has been a valued member of Care at Home since 2014, progressing through the ranks to become Operations Manager, a role she has held for several years. She is highly experienced in overseeing the day-to-day running of the service and plays a key role in ensuring its continued success.
Working closely with Georgie, the Registered Manager, and Matt and Jess, the Directors, Georgia is committed to ensuring that the needs of all clients are consistently met. She is incredibly thorough in her approach, leaving no stone unturned when it comes to service delivery. Georgia is particularly passionate about creating and maintaining rotas that are carefully tailored to both the needs of our clients and the wellbeing of our staff, ensuring consistency, continuity, and high-quality care.
With an in-depth knowledge of the business and the individuals we support, Georgia is a central figure within the organisation. She thrives on the challenges her role brings and is dedicated to maintaining the highest standards across all areas of care.
Outside of work, Georgia enjoys travelling and spending time with her husband, following their recent wedding in Cyprus.
Hrishi, Anjali and Parth form an experienced and dedicated Field Compliance Support Team, playing a key role in ensuring Care at Home continues to meet Care Quality Commission (CQC) standards and regulatory requirements.
As experienced carers themselves, they bring in-depth, first-hand knowledge of the individuals we support, enabling them to fully understand service users’ needs, preferences, and care requirements. This insight allows them to effectively monitor practice and ensure care is delivered in a safe, person-centred, and consistent manner.
Working proactively within the field, they support staff, carry out audits and spot checks, and help embed policies and procedures into day-to-day care delivery. Their work contributes to maintaining high standards across all services and supports a culture of continuous improvement.
Together, they provide essential support in ensuring services remain compliant, responsive, and focused on delivering safe, high-quality care.
Natasha Buncher is our Client Assessor, bringing extensive experience in the care sector, having begun her journey straight from leaving school. Over the years, Natasha has developed a strong understanding of client needs and the importance of delivering high-quality, person-centred care.
In her role, Natasha is responsible for carrying out client assessments, ensuring that individual needs are fully understood and that appropriate care packages are put in place. She works closely with clients, families, and the wider team to ensure a smooth and supportive transition into services.
Natasha is passionate about achieving the best outcomes for the people we support and is known for her compassionate approach, professionalism, and dedication to maintaining high standards of care.
Karen has been a valued member of Care at Home since 2013, bringing a wealth of experience and a strong commitment to supporting both clients, their families, and staff. In her role as Client Liaison and Wellbeing Officer, Karen plays a key part in ensuring clear communication, building positive relationships, and promoting the overall wellbeing of everyone within the service.
Karen works closely with clients, families, and team members to ensure individual needs are understood and met. She is passionate about delivering a person-centred approach and takes pride in making a positive difference to people’s day-to-day lives, while also supporting staff wellbeing and engagement.
Known for her compassionate nature and approachable manner, Karen is dedicated to ensuring everyone feels supported, valued, and listened to.
Jo Brown is our Registered General Nurse (RGN), overseeing all complex care packages across Care at Home. With extensive experience in community nursing, Jo ensures the highest standards of clinical care are delivered safely, effectively, and in line with best practice.
Jo has a strong background in both hands-on nursing and clinical training. She has played a key role in developing and delivering the Framework for Integrated Care Practice (FIPC) training, helping to equip carers and healthcare staff with the knowledge and skills required to safely support individuals with complex needs in the community.
Known for her compassionate, person-centred approach, Jo combines clinical expertise with a passion for education and service improvement. She works closely with teams to enhance care quality, support staff development, and ensure positive outcomes for the people we support.
Lois King is the Accounts Assistant at Care at Home and our sister company, Absolute Care Agency (EM) Limited. She supports the day-to-day financial operations, assisting with invoicing, payroll processes, and maintaining accurate financial records.
Since joining the team, Lois has become a reliable and valued member of the finance department. Working closely with Account Manager Emily Alves, she plays an important role in ensuring the smooth and efficient running of financial processes across both organisations.
Lois is known for her attention to detail, strong organisational skills, and positive, proactive approach to her work.
Emily Alves is the Account Manager at Care at Home, as well as our sister company, Absolute Care Agency (EM) Limited. She is responsible for overseeing all financial operations, including invoicing, payroll, and overall financial management.
Since joining the business in January 2018, Emily has become a valued and integral member of the team, playing a key role in maintaining efficient and reliable financial processes across both organisations.
Working closely with Accounts Assistant Lois King, Emily brings a high level of accuracy, organisation, and dedication to her role, supporting the continued growth and stability of both services.
Outside of work, Emily is happily married to her wonderful husband and enjoys spending quality time with her family.
